ID Boutique wants you to be more than happy and in love with your purchase but if this is not the case and wish to return your purchase for an online credit note with no expire date.
We do not refund for change of mind. Change of mind also covers the item not fitting.
We do not accept returns for sale and final sale item/s.
Please contact us via email to enquirer about an RA (Returns Authorization) Please scroll further down for fully faulty policy.
- Please note that ALL SALE STOCK SALES ARE FINAL. We do NOT refund/exchange/credit. SALE items include: flash sales, one off sale, boxing day sales or any time an item is sold under the RRP price (so it being marked down).
- EARRINGS/JEWELLERY/HAIR ACCESSORIES are final sale for hygiene reasons, unless the goods are deemed to be faulty by our Quality Assurance Department.
Postage is NON refundable. The expense of postage for all returns or exchanges will be at the customers own cost.
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an online credit note that does not expire (we do not refund for change of mind, unless deemed faulty by the manufacturer or us).
We need to be notified via email within 7 days from delivery by Australia Post and posted out within a further 7 days once RA is issued.
Notification via email of your intention to return BEFORE item is sent as RA (Return Authorization) number will be needed on all returns.
If item is not received we do not take responsibility for lost packages.
If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.
Returns must be in accordance with our "Original garment state/Return requirements" (please see below).
ID Boutique reserve the right to reject a return if we conclude it is not in a new condition.
In the rare event that a return is rejected the decision is final and not negotiable.
To return item email email@example.com with in the timeframe stated above. You must provide us with the following information included in return.
- Date of Purchase
- Order Number
- Reason for return (wrong size, didn't love it) etc.
The RA number must in all cases accompany any returned goods, if not the return items may not be accepted.
If the tracking of your return shows it has been delivered to us, but you have not received a credit within 7 business days of the delivery date, please follow up by emailing firstname.lastname@example.org.
We advise all customers to keep a record of their tracking number once item/s are posted. Customers will be able to track and monitor their return via their tracking number.
ID Boutique is not responsible or liable for packages lost by AUSTRALIA POST.
If a refund has been approved it may take up to 5-10 working days which is due to banking rules and is out of our hands.
ID Boutique is unable to accept items that have had the tags removed, been worn or washed. Item/s must be in new condition.
Item/s which smell of perfume/deodorant/detergent will automatically be returned.
Item/s that have make up, tan stains or any other stain will automatically be returned.
Item/s that have been worn or tried on without proper care will automatically be returned.
Item/s that have been washed will not be accept as they are not in new condition and will be automatically returned.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.
In accordance with the Australian Competition and Consumer Commission, if the garment has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.
A refund will be issued on items that have a distinct, irreparable manufacturing fault upon delivery. All garments are carefully inspected prior to dispatch and are sent in a brand new condition. If you suspect a fault please contact us immediately to address the nature of the fault.
If deemed NOT to be faulty, it will not qualify for an exchange, repair or replace and will be returned to you
Purchasing an 'incorrect size' or being unhappy with the fit is not considered a manufacturing fault and a refund will not be approved on these terms. Our regular return policy will apply for returns of this nature.